Terms & Conditions

This page outlines the terms and conditions on which we supply the goods (Goods) as listed on our website www.yorkshireplumb.co.uk to you (the customer). These terms and conditions do not affect your statutory rights. Please read these terms and conditions carefully before ordering any Goods from our site or store. You accept that by ordering any of our Goods, you are agreeing to be bound by these terms and conditions.

You should print a copy of these terms and conditions for your reference. If you are unsure about any terms outlined herein, please contact us on 01943 851167. Throughout our website all measurements are given in millimetres. Every effort has been made to ensure the accuracy of all information on this website, however all measurements should only be used as a guide and final checks made before purchase and installation. We must also reserve the rights to amend details, prices and specification without notice. Whilst we have endeavoured to maintain accuracy throughout this website all images are for illustration purposes only and are subject to change. E&OE.



DELIVERY DATES AND LEAD TIMES are given in good faith and may be subject to change on occasion due to circumstances beyond our control. We advise customers to wait for all goods to be delivered before booking an installer.

DELIVERY – Standard delivery orders are ‘on property’ only and require an able-bodied person to receive the delivery and sign for the goods. The customer is responsible for accessibility to the delivery address and must report any access problems prior to delivery. A premium 2 person delivery service is available for an additional cost and will include delivering the goods to a room of your choice on ground floor level.

CAD DRAWINGS & TILE QUANTITIES are given as a guide only and final checks must be made by the customer / fitter prior to installation. YPS are not responsible for incorrect measurements and quantities given to us by you or your installer.

COLOUR MATCH is as exact as the manufacturing process and materials allow and must be checked before installation. Woods are natural materials and therefore will have grain and colour difference. Tiles ceramics and acrylics have different light characteristics and will appear slightly different in certain lighting conditions to others.

CAD DRAWINGS & TILE QUANTITIES are given as a guide only and final checks must be made by the customer / your fitter prior to installation. YPS are not responsible for incorrect measurements and quantities given to us by your or your installer.

DISCOUNTS – Please Note, discounts and promotions codes are applied to the Retail Price (not the sale price) and cannot be used in conjunction with any other sales or offers.


  • You have 14 days from the day after your order is delivered to return any goods for a full credit, exchange or refund.
  • We request all returned items are in original undamaged packaging and a resaleable condition with no signs of fitting.
  • The customer is responsible for returning the goods to YPS and all associated costs. Goods must be returned to us at our LS21 1HB address.
  • Refunds will be processed 14 days after goods have been received and inspected.
  • These Terms and Conditions do not affect your statutory rights. 


  • Obvious damage and incomplete orders must be reported to YPS in writing within 2 days from the day after delivery. Any damage reported outside of this time will be assumed to have been caused whilst in your possession.
  • Items collected from store must be checked for obvious damage and incomplete orders where possible.
  • These Terms and Conditions do not affect your statutory rights.

The following document outlines the terms & conditions which apply when purchasing goods from YPS which are available on our website.
These terms & conditions should be fully read and understood before proceeding to order from YPS.
The following terms & conditions do not affect your statutory rights. Please keep these terms & conditions safe for your reference. If you are unsure or require further advice on any of the following information, please contact us on 01943 851167.

Please note
Throughout brochures & our website all measurements are presented in millimetres.
Every effort has been made to ensure information accuracy however measurements should only be used as a guide and final checks should be made before purchasing & installation.
We reserve the right to amend details, prices & specifications without notice.
All images displayed within our brochures & on our website are for illustration purposes only & are subject to change.

1.1. Throughout this document the following terms will be referred to:
1.1.1. Conditions: meaning the terms & conditions set out within this document.
1.1.2. Contract: the legally binding agreement between yourself & YPS for the sale & purchase of products which incorporates these conditions.
1.1.3. Special Order Items: products which do not appear within the YPS website.                                             1.1.4. Delivery location: the location where the products are to be supplied & sent to, set out within the order. This location must be within England, Wales, Scotland only.
1.1.5. We, Us & Our: refers to YPS, a trading name of Yorkshire Plumb Supplies Ltd – a company registered in England & Wales under the company number 5827939; VAT number GB 882 9317 85. Our registered office address: 1a Walkergate, Otley LS21 1HB. Contact email address info@yorkshireplumb.co.uk

2.1. All prices include VAT unless otherwise stated.
2.2. We reserve the right to amend or update our pricing at any time. Orders placed or paid for will not be affected by price increases.
2.3. Orders placed within our showroom require a minimum deposit of 25%.
2.4. Orders placed in store must be paid in full 5 days prior to the agreed delivery date. Website orders must be paid in full at the time the order is placed.
2.5. Goods sold at reduced prices including ex-display products are to be paid for in full at the point of ordering.

3.1. Delivery dates and lead times are given in good faith and may be subject to change.
3.2. Any access issues regarding your property must be reported to us when delivery is arranged in store or after placing an order on the website.
3.3. YPS delivery drivers are instructed under no circumstances to take goods in to your property. We do not accept any liability for damages caused to your property inside or outside. If under any circumstances, you allow the delivery driver to enter your premises you do so at your own risk.
3.4. All deliveries are kerbside drop. An able-bodied person must be present to sign for delivery and move goods safely into the property.
3.5. On some occasion’s delivery charges may be higher than initially advertised. This can be due to the weight of the goods, location, distance from the dispatching warehouse or when customers wish to split deliveries. In such cases customers will be required to pay any additional charges prior to goods being dispatched.
3.6. Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the goods. We will then file a claim with the delivery service and replacement items will be issued once the delivery company has accepted liability for the damage. Alternatively, goods can be refused upon delivery but only when showing signs of damage.
3.7. It is the customers responsibility to check for any items missing from a delivery. Any incomplete deliveries must be reported to YPS within 48 hours of delivery.
3.8. A repeat delivery charge will apply if no one is present to accept delivery or if access issues which have not been reported prior to delivery prevent access.
3.9. Customers collecting goods from any of our stores must check no items are missing from the order before leaving our premises.

4.1. Orders placed online or via telephone have 14 days starting from the day after delivery to inform us that you wish to cancel your order and return the goods. You must inform us in writing to info@yorkshireplumb.co.uk or by phone 01943 851167.
4.2. Cancelled orders will be refunded in full, minus delivery charges which were incurred by us.
4.3. Goods must be returned to us at 1a Walkergate, Otley, LS21 1HB.                                 4.4. Goods must be returned to us no more than 14 days after you inform us of your wish to cancel.
4.5. Your right to cancel excludes ‘made to order’ or ‘personalised’ items. See section 7.2.

5.1. You have 30 days to return any product (exclusions apply. See section 7).
5.2. Items must be in original packaging and in a resaleable condition.
5.3. Goods must be returned to our LS21 1HB address.                                                   5.4. We are unable to accept the return of opened shower enclosures and shower doors due to re-packaging restraints which render the items non-transportable and not in a resaleable condition.
5.5. Returning Tiles – you can only return full boxes of tiles in original packaging up to 15% of the original order quantity.                                                                                                   5.6 Items will be credited or refunded in full minus outgoing delivery charges.             5.7. You have 14 days from the day the return is accepted during which you must return the goods to us.
5.8. Items must be in resaleable condition, original undamaged packaging, unused with no signs of fitting.
5.9. You will be responsible for arranging the return and all costs associated with the return. If items are damaged during transit back to us it is up to you to claim for damages from the delivery company used.

6.1. There is a 48 Hour inspection period.
6.1.1. Please report any missing or incorrectly supplied items within the inspection period.
6.1.2. All obvious damage and damaged packaging must be reported within the inspection period. It is recommended that you photograph any damaged items or damaged packaging on delivery as evidence. This will speed up any claims for replacements.
6.2. When reporting damaged or faulty items we may ask for photographic evidence or to inspect the item before we accept a request to repair, replace or refund.
6.3. Once we have confirmed the item is faulty, we will contact you to arrange either for us to collect the goods, for you to return the goods to us or for you to dispose of the goods. Do not dispose of goods without our written confirmation.
6.4. In the instance that you post the faulty goods back to us we will require a receipt of postage costs to refund this once the goods have been inspected.
6.5. Items can be brought back to store to return; however, a refund will not be issued until we have inspected the item and deemed it as faulty.
6.6. All replacement goods will be shipped via standard delivery at our cost either directly to you or for collection from store.
6.7. Installation is deemed as acceptance of the products condition. By commencing with installation, you are accepting that the goods are free from obvious defects or faults.
6.8. Missing parts should be reported to us within 30 days of delivery and before installation is complete. After installation it will be assumed the customer has lost the parts.
6.9. We do not cover damaged or faulty items which have been neglected by you, or which have become damaged due to poor maintenance.

7.1. Special Order Items purchased in store cannot be returned as unwanted once the order has been placed with the supplier.
7.1. Special Order Items are defined as any items which are not stock items and are made to order, or will be identified to you at the point of purchase and in your order acknowledgement.
7.2. Made To Order or personalised items cannot be cancelled once ordered.
7.2.1. Made To Order are specifically altered or manufactured on your request such as Whirlpool Spa Baths and Paint to Order Products.
7.3. Perishable goods are defined as anything that can lose its usefulness and value if not appropriately stored or transported, or if not utilised within a certain time period such as adhesives, grout and sealants. We may refuse the return of perishable goods if we believe at any point they have not been stored correctly or are passed their expiry date.

8.1. YPS cannot be held responsible for incorrectly ordered tile quantities from measurements supplied by others.
8.2. We cannot guarantee to match batches of tiles to a previous order if customers require additional boxes later.
8.3. Tile sizes may have slight variances, this is due to the natural materials. All our supplied tiles adhere to BS standards on tile tolerances. Refunds and exchanges will only be accepted for tiles exceeding these tolerances.
8.4. When returning tiles, we strongly recommend that you retain a small quantity of tiles for future use should you need them.
8.5. It is not unusual for a small portion of tiles to be damaged to some degree upon delivery. These damaged tiles can be used for cuts. However, if an unacceptable amount has been damaged please contact us immediately to report this and arrange replacements on 01943 851167

9.1. Risk of damage to or loss of the goods will pass from YPS to the customer upon delivery or collection of the goods.
9.2. YPS does not accept liability for damage caused by the operation or installation of the goods. This includes any damage to flooring or accidental product damage.
9.3. We do not accept any liability for any damages caused to a product due to incorrect installation practices. Failure to engage the services of a suitably qualified installation tradesman may void any warranty available.
9.4. YPS cannot be held responsible for insufficient or excessive water pressure, it is paramount that before starting installation a qualified plumber must ensure any showers, pumps, taps etc. purchased are suitable for your water system.
9.5. YPS are happy to provide you with a list of installers who regularly purchase from us and have installed our products, however we cannot be held responsible for their work.
9.6. It is the customers responsibility to carry out their own checks on an installer before enlisting their services.
9.7. All electrical items must be installed by a fully qualified electrician otherwise the guarantee of the product will become void.
9.8. We do not mediate in disputes between customers and installers under any circumstances.
9.9. All ex-display goods are sold as seconds. Faulty items are sold as faulty. We do not offer guarantees on either seconds or faulty items, this does not affect your statutory rights.
9.10. Any CAD designs by YPS are for illustration purposes only. We cannot be held responsible for the measurements and any products incorrectly fitting within the space. It is essential that you check the design and measurements with your installer prior to taking delivery of goods.
9.11. If a home measure service is completed by YPS it is important to check the measurements and design with your fitter to confirm the location of any pipework or electrics which may affect the design. We request that any alterations are advised prior to delivery of goods. YPS cannot be held responsible for any delays caused by products not fitting due to unforeseen circumstances.

10.1. Product guarantees are between you and the manufacturer, for normal domestic use, covering the material structure of the item against manufacturing defects for the stated guarantee period.
10.2. Please ensure that you register your guarantees as directed in the product literature. In the unlikely event that you need to make a claim through us you must contact us in writing by email to info@yorkshireplumb.co.uk or by post (address in section 1) simply state your order number or proof of purchase when contacting us.
10.3. If a fault is deemed to be within the terms of the guarantee we will advise you of how to proceed and what measures need to be undertaken.
10.4. At our own discretion we will replace in part or whole any product which is covered by our guarantee.
10.5. If a direct replacement is no longer available, we reserve the right to replace the product with the nearest equivalent or of equal or higher value.
10.6. In the event goods are replaced and the original is found not to be defective we reserve the right to levy a charge for such items including all costs associated with their provision.
10.7. The guarantee does not cover;
I. Non-domestic use
II. Failure to install or utilise the product in accordance to written instruction
III. Bad plumbing practice or any relating legislation
IV. Fair wear and tear, including moving parts which are likely to perish through fair usage such as rubber seals.
V. Parts which do not constitute the material structure of the product
VI. Neglect, abuse or misuse of the product
VII. Electrical failure
VIII. This guarantee is applicable in the UK & ROI only.

11.1. We can only use your personal information/identity and any other information you provide to us to help us to comply with our duties under the law to provide the goods and handle your payment for them. With prior consent we are also able to use your information to tell you about our products & services on the condition that we stop when instructed to do so by yourself in writing. We promise to use reasonable care to keep said information secure and confidential. You promise that the information you provide to us is true and to notify us promptly of any changes.

12.1. This contract will be governed by the law of England & Wales.
12.2. Disputes can be submitted to the jurisdiction of the courts of England & Wales or where you live in Scotland or Northern Ireland. Also, if you wish, you can use the following out-of-court or redress mechanism.

13.1. We reserve the right to cancel your order for any reason. You will be notified of any cancellations as soon as reasonably practicable.
13.2. You can cancel your order by informing us of the decision before the contract is made, if you simply change your mind regarding an order or if the products have a long delivery lead time, without giving us a reason, this will not incur any liability to us.
13.3. The following circumstances do not apply to the cancellation rights referred to within section 4.
13.4. Goods that are made to your specification or are clearly personalised.
13.5. Goods which are out of stock with long delivery lead times to which you have previously agreed to.
13.6. Goods which have not been maintained in accordance with the manufacturer’s guidelines.
13.7. We reserve the right to cancel an order up until the point of delivery.
13.8. When issuing a reimbursement to you we may make a deduction to cover any loss of value the products may have sustained as this will affect the ability to resell said items. This includes over handling items to establish the nature, characteristics and functionality of the goods which goes beyond the sort of handling that is acceptable in a showroom. This is because you are liable for the loss and if the deduction in the reimbursement is not made you must pay us the amount of said loss.
13.9. Reimbursements will be made no later than 28 days after the day we receive goods back from yourself. All refunds will be made to the same account which payment was taken from.