Delivery and Returns of Online Purchases

Delivery times and dates will vary depending on a number of factors including type of product and location of delivery address. Orders are usually dispatched within 24 hours of being placed. 

Small Deliveries £5

Small and Medium Items are delivered via courier between the hours of 9am – 5pm between 1-3 days upon ordering. Such items include taps, showers, mirrors, bathroom accessories and towel rails. 

Medium and Large Deliveries £35

Large items will be delivered to you via a pallet by a courier between the hours of 9am – 5pm between 1-3 upon ordering.  Such items include sanitaryware, baths, shower cubicles, trays and bathroom furniture. 


If you wish to return an item which you are not satisfied with for any reason, you have the right to cancel your order withing 14 days from the day of delivery. We ask that all goods are returned safely and in their original packaging. 

You can return items to our warehouse at your own cost (Yorkshire Plumb Supplies LTD, 1A Walkergate, Otley, LS21 1HB). 

Reporting Faulty or Damaged Products

Upon delivery, please inspect all packages and report obvious damage or shortages to us on 01943 851 167 within 48 hours of receiving your order. 

To help speed the replacement we may request photographic evidence of damages.

Book a free design appointment

If you are looking for a new kitchen, or not sure where to start with your bathroom, book a free, no-obligation appointment with of our friendly experts for help and advice on getting started.


Browse our collection of brochures to get an idea of the types of styles you like!